Terms of Service

1. About BRS

This website is operated by Bluegrass Retail Solutions LLC (“BRS,” “we,” “us,” or “our”). These Terms govern use of our website, business accounts, and purchases from BRS.

Our Shipping & Delivery Policy, Return & Refund Policy, and Privacy Policy also apply. The Privacy Policy governs our handling of personal information.

2. Business Customers & Account Approval

BRS sells exclusively to approved retailers and wholesalers with valid resale documentation. We do not sell directly to consumers.

You must provide accurate business information and be authorized to purchase for the business you represent. Customers must keep account details and resale documentation current.

Products may be browsed before approval, but prices and ordering access are available only to approved accounts. Applications are normally reviewed within 1 business day after all required information and documents are received. Submission does not guarantee approval.

3. Retailer & Wholesaler Accounts

Retailers and wholesalers have separate account classifications and pricing.

A business operating both retail and wholesale activities must maintain separate approved accounts for those activities. A large retail order does not automatically qualify for wholesaler pricing.

BRS verifies and approves account classifications. Customers must use the appropriate account for each purchase and protect their login credentials.

4. Products, Pack Sizes & Prices

Product listings specify whether prices apply to a single item, inner pack, case, or other selling unit.

Wholesalers purchase in cases. Retailers may purchase singles or inner packs where offered. Customers must review the stated pack size and quantity before ordering.

BRS maintains a standard retailer price list and a separate standard wholesaler price list. Account classification determines the applicable pricing, regardless of order volume.

Prices may change before order acceptance. If a pricing or description error affects an existing order, we will contact you before dispatch. We will not substitute a materially different product or charge a higher price without your agreement.

5. Minimum Order & Availability

The minimum merchandise order is $500, excluding delivery charges and applicable taxes.

All products are subject to availability. Website listings do not guarantee stock availability. Final quantities are confirmed before dispatch.

If an item is unavailable, we will contact you. Substitutions require your approval. If you decline a substitute, the item will be removed and your invoice adjusted.

6. Orders & Acceptance

Submitting an order or receiving an automated acknowledgment does not guarantee acceptance.

BRS may reject, hold, or cancel an order because of unavailable products, inaccurate information, pricing errors, suspected fraud, payment issues, or other legitimate business reasons.

Any amount paid for cancelled or unavailable merchandise will be handled under our Return & Refund Policy, subject to applicable law.

7. Payment Methods

We accept cash, ACH, and checks.

Payment is required in advance or upon delivery unless BRS has separately approved credit terms. Selecting a payment option does not itself establish credit approval.

Checks and ACH payments remain subject to successful processing. A returned or reversed payment leaves the corresponding balance unpaid.

8. Approved Credit Terms

Credit is available only with BRS approval. The owner determines each customer's credit limit and approved payment period.

Approved payment periods range from 3 to 7 calendar days from the actual delivery date, as communicated for the account or order.

If the due date falls on a Sunday or a BRS closure day listed in our Shipping & Delivery Policy, payment is due on the next BRS business day.

Orders that exceed a credit limit or involve overdue balances require owner approval before release. BRS may suspend or revise credit arrangements for future orders.

9. Returned Checks

A $50 returned-check handling fee applies to a dishonored check where permitted by applicable law. This is separate from the unpaid invoice balance.

BRS will communicate the accepted replacement-payment method. Acceptance of another check requires BRS approval.

10. Resale Documentation & Taxes

Customers must provide valid resale documentation for verification before approval and notify BRS of any changes affecting its validity.

Tax treatment depends on the transaction and applicable law. BRS will collect taxes where legally required. Account approval does not excuse either party from its own tax obligations.

11. Kentucky Delivery

BRS currently delivers throughout Kentucky using its own delivery vehicle. Customer pickup is not available.

The delivery fee is $14.99 per order, with delivery within 2 business days, subject to the conditions in our Shipping & Delivery Policy.

Our business hours are Monday–Saturday, 9:00 AM–5:00 PM, Eastern Time. Sunday and the holidays listed in that policy are excluded from business days.

Customers must provide accurate delivery details and arrange for someone to receive the order. We record the recipient's name, signature, and delivery date and time.

An additional $14.99 applies when redelivery is necessary because the customer was unavailable or supplied incorrect delivery information. If an unexpected delay occurs, we will contact the customer to agree on a revised delivery date.

12. Changes, Cancellations & Returns

Order changes are permitted before dispatch. Items and quantities cannot be changed after dispatch.

Customers may cancel before delivery is completed, including after dispatch, by contacting BRS promptly. Completed deliveries are subject to our return rules.

Returns are accepted only for damaged, defective, or incorrect merchandise. Missing items and shortages may also be reported for investigation.

Claims must be reported within 48 hours of delivery, subject to rights that cannot be limited by law. Prior approval is required for returns. BRS provides an initial response within 1 business day and collects approved returns on its next scheduled delivery without an extra pickup charge.

Our Return & Refund Policy provides the full conditions.

13. Account Credits

Adjustments to unpaid purchases reduce the amount owed. For amounts already paid, BRS ordinarily issues account credit only, except where another remedy is required by law.

Credits first reduce outstanding invoices. Any remaining balance is available for future purchases and does not expire.

A fully cancelled prepaid order receives credit for both the merchandise and original delivery charge. Approved, finalized credits are recorded the same day.

14. Customer Responsibilities

Customers are responsible for lawful resale, suitable storage and handling, and compliance with requirements applicable to their own business.

These responsibilities do not remove BRS's obligations as a supplier.

You may not use our website for fraud, unlawful activity, intellectual-property infringement, or interference with website security.

15. Website Content, Shopify & Third-Party Services

BRS's original branding and website materials may not be copied or commercially exploited without authorization, except as permitted by law. Third-party trademarks belong to their respective owners.

Our store is hosted by Shopify. Shopify processes personal information when you visit our website or make purchases, including to provide enhanced services that use information about your interactions with BRS, other merchants, and Shopify.

To provide these services, your information is shared with Shopify and relevant third-party service providers, which may process information in countries other than where you live.

Please review our Privacy Policy and Shopify’s Consumer Privacy Policy for details. Where applicable, you can exercise your choices through our data-sharing opt-out page or Shopify’s Privacy Portal.

Other service providers may have separate terms and privacy practices. We make reasonable efforts to maintain accurate website content and reliable access, but do not guarantee uninterrupted or error-free website operation.

16. Applicable Law & Protected Rights

These Terms are governed by applicable law, including the laws of the Commonwealth of Kentucky.

Nothing in these Terms excludes warranties, limits liability, or removes rights or remedies that cannot lawfully be excluded or limited.

17. Changes to These Terms

We may update these Terms by posting a revised version. Updates apply prospectively and do not change an accepted order's agreed terms without agreement or a legal requirement.

18. Contact

Bluegrass Retail Solutions LLC
Kentucky, United States
Phone: (859) 551-5976
Email: orders@bluegrassretailsolutions.com
Website: bluegrassretailsolutions.com