Refund policy

Return & Refund Policy

Bluegrass Retail Solutions LLC (BRS) sells general merchandise to approved retailers and wholesalers for business purposes.

Eligible Returns & Claims

We accept returns only for merchandise supplied by BRS that is:

Damaged;
Defective; or
Incorrect.

We do not accept returns for change of mind, over-ordering, ordering mistakes, slow-selling merchandise, or merchandise that is no longer wanted.

Missing items and quantity shortages may also be reported for investigation and invoice adjustment.

Report Within 48 Hours

Inspect your order promptly upon delivery. Report damaged, defective, incorrect, or missing merchandise within 48 hours of delivery.

Provide:

Your order or invoice number;
Product names and affected quantities;
A description of the issue; and
Clear photographs of the products and packaging, where applicable.

Retain affected merchandise and relevant packaging while your claim is reviewed. This reporting requirement is subject to rights that cannot be limited under applicable law.

Approval & Collection

Contact BRS before returning any merchandise. All returns require our approval.

We will provide an initial response within 1 business day. An initial response does not mean the claim has been approved.

BRS will collect approved return items on our next scheduled delivery to your business, without an additional pickup charge. Do not ship or dispose of affected items unless we provide instructions.

Account Credits & Invoice Adjustments

Approved adjustments to unpaid purchases reduce the amount owed.

For amounts already paid, BRS issues account credit only, except where another remedy is required by applicable law. We do not ordinarily issue cash refunds, bank refunds, or refunds to the original payment method.

Credits are first applied to outstanding invoices. Any remaining credit may be used toward future BRS purchases and does not expire.

Once a credit amount is approved and finalized, we will record it in your BRS account the same day.

Order Cancellations & Changes

You may cancel an order at any time before delivery is completed, including after dispatch. Contact BRS promptly so we can stop the delivery.

Order changes are allowed only before dispatch. Once an order has been dispatched, its items and quantities cannot be changed.

For a fully cancelled prepaid order, the amount paid for merchandise and the original delivery charge will be credited to your BRS account. Credits are applied as described above.

Once delivery is completed, requests are handled under the return and claim rules in this policy.

Unavailable Items & Substitutions

If an item is unavailable before dispatch, we will contact you. Substitutions require your approval.

If you decline a substitute, we will remove the unavailable item and adjust your invoice. Any amount already paid for that item will be handled under our account-credit rules.