Shipping policy

Shipping & Delivery Policy

Bluegrass Retail Solutions LLC (BRS) supplies general merchandise to approved retailers and wholesalers with valid resale documentation.

Delivery Area & Charges

We currently deliver throughout Kentucky using our own delivery vehicle. Customer pickup is not available.

Minimum merchandise order: $500, excluding delivery charges and any applicable taxes.
Delivery fee: $14.99 per order.
Delivery timeframe: Within 2 business days of placing an order, subject to account approval, product availability, and applicable payment arrangements.

We do not currently offer delivery outside Kentucky.

Business Days & Hours

Our business hours are Monday–Saturday, 9:00 AM–5:00 PM, Eastern Time. Orders may be submitted online at any time.

Sunday is not a business day. For Saturday orders, Monday is the next business day unless it is a listed holiday.

BRS is closed on:

New Year’s Day — January 1
Martin Luther King Jr. Day — third Monday in January
Memorial Day — last Monday in May
Independence Day — July 4
Labor Day — first Monday in September
Veterans Day — November 11
Thanksgiving — fourth Thursday in November
Christmas Day — December 25

Fixed-date holidays are observed on their actual dates. A holiday falling on Sunday does not automatically close BRS on Monday.

Product Availability & Order Adjustments

All orders are subject to product availability. Placing an order does not guarantee that every item is available.

We confirm final quantities before dispatch. If an item is unavailable, we will contact you. Substitutions require your approval. If you decline a substitute, the unavailable item will be removed and your invoice adjusted.

Any credit due for prepaid unavailable items will first be applied to outstanding invoices. Remaining credit will be available for future purchases without expiration, subject to applicable law.

Payment Arrangements

We accept cash, ACH, and checks. Payment is required in advance or upon delivery unless BRS has approved credit terms for your account.

Approved credit terms and credit limits are assigned individually. Any agreed credit period runs from the actual delivery date.

Receiving Your Delivery

Customers must provide an accurate business address, contact number, and delivery instructions, and arrange for someone to receive the order.

We record the recipient’s name, signature, and delivery date and time as proof of delivery.

If delivery cannot be completed because the customer is unavailable or supplied incorrect delivery information, a further $14.99 redelivery fee applies.

If an unexpected delay occurs, we will contact you to agree on a revised delivery date.

Delivery Problems & Claims

Inspect your order promptly. Report damaged, defective, incorrect, or missing items within 48 hours of delivery.

Include your order or invoice number, affected items and quantities, and supporting photographs where relevant. Retain affected merchandise and packaging while we review the claim.

BRS will provide an initial response within 1 business day. Approved return items will be collected on our next scheduled delivery without an extra pickup charge.

Returns and account credits are handled under our Return & Refund Policy.